Welcome to Dressystar.com

Refund Policy

Refund will not be accepted without prior approval from Customer Service Representatives, do not send it back without letting us know. Please contact us for the new shipping address after approval to send it back, we do not take any responsibility if you use a different address without our confirmation.

Full Refund

We offer full refund on any items that are found to be faulty or damaged due to our fault, please contact with our customer service representatives as soon as you can. Damage caused because of the fault of the third party or customer’s own fault cannot apply for a refund.
For wrong items you received, please make sure the item is unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached and will not affect the secondary sales. After we received and confimed your returned items, we will perform a full refund or make a replacement at your side.

Partial Refund

Customers will get a partial refund for returned items if some original parts missing or stained、damaged after arrival. Please provide all the proof with details and our responsible team will reply to you in 48 hours, please be noted that do NOT send it back without letting us know. We will offer you a new address to send it back and after that we will make you a partial refund then.