FREQUENTLY ASKED QUESTIONS

Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package.

Tracking information for your shipment will be updated and available within 24 business hours of shipment.

Alternatively, you can track your package status here

Online returns are easy! Click here with your email and order number or account information within 30 days of the purchase date.

Valid for any other item of the same price, or the same item in a different size or color.

If the desired item is still available, we’ll be happy to put it on hold for you. You will receive a confirmation by email within 24 hours after you submitted your return request.

A refund will be issued after your return has been processed, which may take 7-10 business days after your return is received at our warehouse. 

Please note:  We refund items in full, including taxes.We do not refund the cost of shipping and the taxes applied on the shipping fees; nor do we refund additional duties and costs at the time of delivery, for international shipments. Refund will be made on the same method of payment used to place your order.